Goodwin is looking for a Financial Systems Analyst to join our growing team. Let me know if you or someone you know may be interested!
What You Will Do: Provide escalated/second-tier support to users of the firm’s financial applications to diagnose and resolve issues including but not limited to: the management of third-tier ticket processing with external software vendors. Maintain system processes, effectively troubleshoot, and resolve financial system issues through completion, while meeting user satisfaction for key stakeholders. Collaborate closely with the IT User Support team on user issues and the development of Knowledge Base (“KB”) articles. Work alongside the Senior Financial System Analyst to maintain system processes, troubleshoot, and resolve system issues. Partner with internal business users/owners and other IT teams/members to assist with projects through testing, data audits, deployment, and quality assurance. Develop and maintain internal technical documentation, such as system support guides, data, and process flow diagrams, etc. Assist with the evaluation, validation, recommendation, communication, training, and implementation of new software applications, including third-party integrations. Analyze, develop, and implement new business requirements and reports. Provide training on financial systems to users on an ad-hoc basis. Who You Are: Associates or Bachelor’s Degree in Computer Science or Business Administration, or equivalent. 3-5 years of experience in a similar role in a professional service organization. Ideal candidates will have experience in a user support environment. Strong problem-solving and analytical skills. Excellent organizational, interpersonal, teamwork, communication, and customer service skills. Ability to communicate clearly and effectively with both technical and non-technical users. Proficiency in Microsoft Office Products. Ability to read and interpret SQL query language is a plus. Working knowledge of financial terms and business processes. Knowledge of the Aderant Expert system is preferred. Occasional evening/weekend work.
Thank you,
Chris
