Overview: Mound Cotton is seeking a proficient Law Firm Billing Specialist to enhance our billing process. This role focuses on leveraging Aderant, e-billing websites for Insurance clients, and BillBlast software to optimize billing processes. The ideal candidate will be able to handle a large volume while helping us improve the billing process to ensure precision, timeliness, and compliance with client requirements, thereby reducing collection issues and shortening the billing lifecycle.
Key Responsibilities:
- Billing Multi-Party and Insurance Company Clients:
- Prepare and issue attorney bills utilizing Aderant and BillBlast, adhering strictly to client agreements and billing guidelines to avoid rejections of the bills.
- Ensure billing acceptance and payment by clients with accuracy in apportionments and following a consistent process, particularly for multi-party Insurance clients and e-billing websites.
- Take full responsibility for your assigned billing, proactively adjusting daily workflows to improve billing process efficiency and number of bills sent out, each day.
- Identify and correct any billing discrepancies, rejections, or issues. Then devise preventative measures and processes to prevent the same issues from recurring.
- Billing Responsibility:
- Create a daily process to address your daily billing assignments and increase the efficiency of your daily production.
- Take accountability and diligently work through your billing process to avoid submission errors, speed up the billing lifecycle, reducing billing errors and minimizing future collections issues.
- Identify issues so that you can collaborate closely with client billing departments and internal teams to quickly resolve billing and receivable issues.
o Review your partners’ inventory to resolve billing issues and collaborate with the collections team to improve collection outcomes.
- Use data reporting tools within Aderant and BillBlast to detect trends in your assigned billing and collections totals, applying findings to improve billing efficiency, speed, and success in processing bills for payment without any issues.
- Client and Internal Communication:
- Act as the primary contact for all billing questions from attorneys and clients, ensuring quick, responsive, and high-quality customer service.
- Work with attorneys to generate specific billing reports for them and address client requests such as providing a history of invoices and payments.
- Ensure smooth communication between the billing, appeals, AR collections, and accounts payable teams regarding the handling of vendor bills to align with the firm’s goal of collecting as quickly as possible.
- Compliance and Quality Control:
- Maintain Compliance Standards: Uphold adherence to clients’ billing guidelines, e-billing requirements, and internal policies.
- Daily Review of Billing Inventory: Regularly check billing inventory and e-billing rejections, identifying and resolving potential impediments to payment.
- Establish Key Performance Indicators (KPIs): Create and track KPIs to measure billing speed, efficiency, and overall performance.
- Continuous Improvement: Update and refine billing practices in response to client needs and industry changes.
- Process Improvement and Reporting:
- Recommend and implement billing system enhancements to leverage billing efficiency and accuracy.
- Produce detailed financial reports to analyze personal billing trends and collection efforts, guiding billing improvement decisions.
Qualifications:
- Proven experience in billing and collections, ideally within a Law Firm setting for insurance clients.
- Proficiency in legal billing software, particularly Aderant and BillBlast.
- Experience with Aderant Paperless Billing a plus (note: we don’t have paperless billing)
- Strong analytical abilities and problem-solving skills.
- Exceptional communication skills, with the capacity to manage internal and client relationships effectively.
- A meticulous attention to detail and a commitment to achieving high accuracy and timeliness in all billing activities.
This position offers the opportunity to play a key role in the financial dynamics of a leading law firm, directly contributing to the firm’s efficiency and client satisfaction. If you are driven, detail-oriented, and adept at managing complex billing systems, we encourage you to apply.
If interested, please contact Risa Bressler, Director of HR, RBressler@moundcotton.com.